Vision: To be the standard of quality in insurance and risk management.
Claims Procedure
The following is the ideal procedure we follow as the Insurance Brokers:
-
Provide insured with guidelines on the procedure for claims under different insurance classes.
-
Maintain an updated claims register for review with the insured.
-
Report the claim promptly to the Insurance Company.
-
Ensure the appointment of a loss adjuster or assessor where necessary and follow up on their progress.
-
Assist in claim form completion and compilation of required documents.
-
Follow up with the Insurance Company for prompt settlement once a claim is fully documented.
Motor Accident Claims
In the unfortunate event of a motor accident, follow these steps:
-
Remain calm and seek medical attention for any injuries.
-
Do not admit fault; involve the police to assess the situation.
-
Gather information from all parties involved and report the incident to your broker or insurance company.
-
Take photos of the accident scene, including road marks and vehicle damage.
All Other Claims
Follow these procedures for all other types of claims:
-
Report the incident to your broker or insurance company as soon as possible.
-
Gather all supporting documents for the claim and forward them to the insurance company without delay.
-
Ensure police involvement in road accidents or theft cases.
-
For liability cases, forward any legal documents to your broker for immediate action.
